FAQs

Usually, this is due to ordering the wrong model number. If you mistakenly ordered the wrong size please use our return portal to ship the item back for either a refund, replacement, or store credit.

If you don't know if you ordered the wrong size or if we sent out the wrong size. Please email a video of the phone case showing the model number on the inside of the phone case and the design on the outside. Also, include a screenshot of your phone’s model number to support@jbicklesbee.com.

If we sent out the wrong size you will not need to ship the item back. We can either reship the correct size or refund your payment.

Yes, the MagSafe Tough Cases and all of our Tough Cases have slight bezels that protect the front screen and camera. The Snap Cases however do not.

Yes, all of our phone cases are induction charger compatible. We also have a line of MagSafe phone cases. 

We haven't done any tests regarding this nor would be able to answer as the covers come in various sizes. There is a possibility of the camera cover not being compatible with the phone case.

USPS doesn't always update the tracking information promptly. So it may show as still at their distribution center when it's actually en route to you. We suggest giving your package 5 business days after the estimated delivery date before reaching out to us for refunds or reshipments. After that time if the order has not been received we would consider it lost in the mail and can either refund you or have a replacement item shipped out.

We can update your shipping address after you've placed an order. However, you have to email us as soon as possible for us to correct the address.

We have a returns and exchange portal on our website. If you ordered the wrong size or color of any item you can go to the returns area and submit a request. You will receive an email from us to pay for a return label. Once paid the label will be emailed to you. Print that and ship the item back to us. We will inspect the item and send the correct item out.

If your order arrives and it's damaged, misprinted, or not what you ordered. Please take a photo of the item and go to our returns and exchange portal. Follow the instructions and upload the photo. We will review the photo and if it's determined faulty you do not have to send it back to us. We will ship out a replacement at no charge.

Our products are made to order, usually taking 5-7 business days to be fulfilled. If your order is still showing as being fulfilled after that time please reach out to us and we will make sure it's on its way to you.

If you’re not happy with your purchase please go to our returns and exchange portal and complete the questionnaire and ship it back to us. After reviewing the item we can issue a refund or store credit for you.

Our products are made to order. If it's already gone to press we can not stop it but if you email us before it's entered the fulfillment process it is possible for us to hold the order and correct it. If it's already been fulfilled, we suggest purchasing the correct item and then using our returns and exchange portal to send back the one you misordered.

We do not have any discounts specifically for any group but if you sign up for our email blast you will receive a one-time 10% discount code.